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ProCare

0845 468 0845
Book an Appointment, 24 hours

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0845 468 0845 or write to us at Customer Complaints, Utility Pro’s, PO Box 219, Thame, OX9 0DY, or email us at info@utilitypros.co.uk and we aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

Boiler service and care plans

When it comes to boilers and central heating, peace of mind is the most important thing we can offer. That‘s why we offer Pro Care. Each plan means you can rest easy knowing you‘ll be looked after when you need it most. It also helps you budget for your annual service, meaning there are no nasty lump sums that need paying when you least expect it.

Our care plans start from £11.99 per month