Utility Pro's privacy notices

How we store and use your personal data

These are our privacy notices explaining your statutory rights and how we collect and use your personal data. They describe the processing activities that are carried out by Utility Pro's Services Limited, Dyno-Rod Limited, and Utility Pro's, the purposes for which these activities are performed and the legal bases that Utility Pro's relies upon for these processing activities.

We may update these privacy notices from time to time to ensure they are always up to date and accurate. Any changes we may make to our privacy notices will be posted on this page, and we will communicate any significant changes to you.

Utility Pro's Home Insurance and your personal data

For our Home Insurance and Glazing Locks Roof and Pests products, Utility Pro's is a data controller.

This is our privacy notice for our Home Insurance and Glazing Locks Roof and Pests products. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Utility Pro's, the purposes for which these activities are performed and the legal bases that Utility Pro's relies upon to justify these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,

Centrica Plc,

Millstream,

Maidenhead Road,

Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

Utility Pro's Home Energy and your personal data

When we supply energy to your home, the data controller is Utility Pro's.

This is our privacy notice for the home energy supply. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Utility Pro's in relation to our home energy supply, the purposes for which these activities are performed and the legal bases that Utility Pro's relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,

Centrica Plc,

Millstream,

Maidenhead Road,

Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

Utility Pro's Home smart meters and your personal data

If we supply your home with gas or electricity through a smart meter, Utility Pro's is the data controller for the personal data we collect from your smart meter.

This privacy notice explains what data we collect from your smart meter and how we use it. It also explains your rights in relation to this data.

This notice doesn’t cover personal data we collect about you in other ways. To find out about all the personal data we collect and process about our energy customers, please see our privacy notice for Utility Pro's Home energy here.

We may change this notice from time to time to make sure it is always up to date and accurate. Any changes we make will be posted on this page, and we’ll communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,

Centrica Plc,

Millstream,

Maidenhead Road,

Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

Utility Pro's Home Services and your personal data

For our HomeCare and On-Demand services, the data controller is Utility Pro's.

For our Central Heating and Installations services and our five year warranty, the data controller is Utility Pro's.

Our HomeCare and On-Demand and Central Heating and Installations services are referred to as the “Services” below.

This is our privacy notice for the Services. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Utility Pro's in relation to the Services, the purposes for which these activities are performed and the legal bases that Utility Pro's relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,

Centrica Plc,

Millstream,

Maidenhead Road,

Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

Utility Pro's  Rewards and your personal data

For our Rewards programme, the data controller is Utility Pro's.

This is our privacy notice for Rewards. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Utility Pro's, the purposes for which these activities are performed and the legal bases that Utility Pro's relies upon to justify these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. We will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,

Centrica Plc,

Millstream,

Maidenhead Road,

Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

Dyno and your personal data

For our Dyno heating, plumbing & drains services, the data controller is Dyno-Rod Limited, which is part of the Centrica group.

This is our privacy notice for Dyno. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Dyno and our franchisees, the purposes for which these activities are performed and the legal bases we rely upon for these processing activities.

This notice applies to personal data we hold about individuals (such as company directors, or contacts on business accounts), including sole traders and partners. It does not apply to information which we hold about companies and other legal organisations.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,

Centrica Plc,

Millstream,

Maidenhead Road,

Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

Utility Pro's and your personal data: ECO

Under the Energy Company Obligation (ECO) scheme large energy suppliers, including Utility Pro's, have to install energy efficiency measures into domestic homes.

Where Utility Pro's has funded the energy efficiency installation which will take place or has recently taken place in your home as part of the ECO scheme, the data controller is Utility Pro's.

This is our privacy notice for ECO. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Utility Pro's in relation to ECO, the purposes for which these activities are performed and the legal bases that Utility Pro's relies upon for these processing activities.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,

Centrica Plc,

Millstream,

Maidenhead Road,

Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

Utility Pro's Feed-in Tariff Scheme and your personal data

When we are your Feed-in Tariff Licensee, the data controller is Utility Pro's.

This is our privacy notice for our Feed-in Tariff Scheme. It explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Utility Pro's in relation to our Feed-in Tariff Scheme, the purposes for which these activities are performed and the legal bases that Utility Pro's relies upon for these processing activities.

This notice applies to personal data we hold about individuals (including company directors, or contacts on business accounts, as well as sole traders and partners). It does not apply to information which we hold about companies and other legal organisations.

We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.

You can contact Centrica’s data protection officer by writing to:

The Data Protection Officer,

Centrica Plc,

Millstream,

Maidenhead Road,

Windsor, Berkshire, SL4 5GD.

You can also contact our data protection officer at privacy@centrica.com.

Utility Pro's, Registered office: Unit 1 Lodge Yard Business Centre, Kingswood, Aylesbury, Buckinghamshire, HP18 0QJ.

© Utility Pro's UK Limited 2018.